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skyytek
Joined: 28 Jan 2007
Posts: 3
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| Posted: Sun Jan 28, 2007 1:34 pm Post subject: sylvania z-wave light modules go bad. |
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| Has anyone experienced loss of dimmer control on these sylvania z-wave light modules when a bulb goes bad and you replace the bad bulb. The control units seems to recognize the module.. but from that point onwards you have no dimmer control. |
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Ralph
Joined: 16 Dec 2005
Posts: 165
Location: Smithtown, NY
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| Posted: Mon Jan 29, 2007 4:18 pm Post subject: |
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I called Unical about this and they tell me they've uncovered 2 cases (now 3) of this situation, please contact them directly and they will arrange for a replacement switch to be sent to you directly.
1-800-423-4653 (just hit zero for the operator and let her know you spoke to Ralph from SmartHomeUSA), she's expecting your call |
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skyytek
Joined: 28 Jan 2007
Posts: 3
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| Posted: Tue Jan 30, 2007 10:04 am Post subject: |
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Ralph wrote: I called Unical about this and they tell me they've uncovered 2 cases (now 3) of this situation, please contact them directly and they will arrange for a replacement switch to be sent to you directly.
1-800-423-4653 (just hit zero for the operator and let her know you spoke to Ralph from SmartHomeUSA), she's expecting your call
I now have an RMA number from smarthomeusa. I will ship back to you guys per instructions on the RMA.
Thanks for your response.
Do you know what is actually happening. Its the 2nd time I have had to return devices - total around 7 now out of about 25 or 30 purchased.?. |
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Ralph
Joined: 16 Dec 2005
Posts: 165
Location: Smithtown, NY
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| Posted: Tue Jan 30, 2007 10:54 am Post subject: |
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| Unical tells me they are investigating this right now, I will be discussing it with them further based on your 7 returned switches. |
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skyytek
Joined: 28 Jan 2007
Posts: 3
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| Posted: Tue Jan 30, 2007 10:59 am Post subject: |
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Ralph wrote: Unical tells me they are investigating this right now, I will be discussing it with them further based on your 7 returned switches.
thanks - I would be very interested. or interested in how to prevent. |
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Ralph
Joined: 16 Dec 2005
Posts: 165
Location: Smithtown, NY
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| Posted: Wed Jan 31, 2007 5:28 pm Post subject: |
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| The moment I get any news I will post it here. |
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